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    CUSTOMER SERVICE SOLUTION By Sriram Dasu (Hardback) (9780071809931)

    • Item No : 405929003418
    • Condition : Brand New
    • Brand : No brand Info
    • Seller : bookwanderers
    • Current Bid : US $45.98

    • * Item Description

    • Understand Consumer Psychology to Drive Profits and GrowthWant to know exactly what's driving your customer's behavior? NOW YOU CAN!The Customer Service Solution explains how consumers perceive services and shows you how toenhance the customer experience--every time. In this economic climate, the customer service experience is more critical than ever. Most leading service firms advocate the TLC mantra: Think Like a Customer. That's a good practice, but first you have to understand what your customer is thinking and feeling.
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