Please Take Note

In the event of product renewal or packaging changes, we will only sell the renewal or new packaging products.Please note that if the recipient is not present at the delivery address, it is the buyer's responsibility to reschedule with the post office or FedEx, or pick up the package from their office. The absence of the recipient is not a valid reason for a refund claim.

Thank you for choosing our store.

We take exceptional care in preparing your orders for shipment and guarantee that our products are 100% genuine and sourced directly from the Republic of Korea. For your peace of mind, our products are packed under CCTV surveillance before leaving our facility. Please note that we cannot accept returns or exchanges for damages or discoloration caused by user negligence. However, if you have any concerns about your purchase, please contact us via eBay message, and we will respond within 24 hours. Customer satisfaction is our top priority, and we are always here to assist you.

Custom Tax

Please be aware that eBay requires customers to cover any VAT, duty, or customs taxes that are not included in the product or shipping fees. To avoid any unexpected charges, we recommend checking your local customs policy before making a purchase. If your package is declined or returned due to customs taxes or duties, you will be responsible for the shipping cost and a 10% restocking fee (based on the total price). If your package is held at your local customs, it is your responsibility to contact your local customs office and FedEx/DHL or the Post Office within a set timeframe. If you require any documents to clear customs, please send us a message on eBay, and we will provide the necessary documents after verifying with our courier.

Shipping

All items will be shipped from South Korea after being thoroughly checked. Shipping options and costs can be found in the shipping and payments table. By default, we use Economy shipping, but if you wish to receive your order faster, other options are available. To ensure safe and prompt delivery, please provide your complete and accurate shipping address when making your purchase. Please note that it is not possible to change the shipping address after the product has been purchased. We will provide you with a tracking number within 2-3 days of shipment (excluding weekends and public holidays).

• Economy shipping: Tracking number provided. Delivery time is approximately 20-25 days.
• Standard shipping: Tracking number provided. Delivery time is approximately 14-20 days.
• Expedited shipping (EMS/DHL/FedEx): Tracking number provided. Delivery time is faster than other options. Please note that if you are using Economy shipping, it may take one to two months or longer, depending on your location.

Return Policy

We want to ensure your complete satisfaction with your purchase. If you need to return an item, you can do so within 14 days of receiving it. However, please contact us first so that we can assist you with the necessary arrangements. Please include the original receipt in your return package or a note with your eBay username. Refunds will be processed according to the following conditions:

• All items must be returned in their original condition. The package must be unopened, the items unused, and no parts of the product missing (except for manufacturing defects). We will issue a refund after receiving the returned product, deducting the shipping cost and a 10% restocking fee.
• Returns will be rejected if the package has been opened, the items or parts are used, parts are missing, or the items are damaged due to buyer negligence (except for manufacturing defects). Only manufacturing defects are accepted as a reason for return.
• If the package is returned due to refusal to pay customs tax or unsuccessful delivery (e.g., insufficient address information, no receiver, local customs issues, etc.), the buyer is responsible for all shipping costs, customs fees, and a 10% restocking fee.After receiving the returned product, a refund will be processed.