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This is a Short easy-to-read book about the most important aspects of service from a simple beginning to a technology and business conclusion. The chapters are intended to be easily read and assimilated in any sequence. There are a load of references and additional reading material. Important words are identified and questions are given to enjoy the technical information. Good service is an important forerunner to good profits, promotions, and a pleasant working environment. Enjoy your read.
When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.